Our Policies

1. Refund Policy

We strive to ensure customer satisfaction. Refunds may be issued under the following circumstances:

• Incorrect order delivered
• Order not delivered
• Payment charged but order not processed
• Food quality issues reported immediately

Refunds will be processed to the original payment method and may take several business days depending on your bank or payment provider.

2. Cancellation Policy

Orders can be cancelled only before preparation begins. Once food preparation has started, cancellations may not be possible.

3. Delivery Policy

• Delivery times are estimates and may vary
• Please ensure delivery details are accurate
• We are not responsible for delays beyond our control
• Customers must be available to receive the order

4. Return Policy

Due to the nature of food products, returns are generally not accepted. However, if there is an issue with your order, please contact us immediately so we can resolve the problem.

5. Payment Policy

• All payments must be completed at checkout
• We accept approved online and in-store payment methods
• Prices may change without prior notice

6. Customer Responsibility

Customers are responsible for providing correct contact and delivery information. GOkati Restaurant is not responsible for failed deliveries due to incorrect details.

7. Food Quality Policy

We maintain strict quality and hygiene standards. If you experience any issue with food quality, please notify us immediately so we can take appropriate action.

8. Policy Updates

We reserve the right to update these policies at any time. Changes will be posted on our website.